Sales Service Management
Xtreem ERP’s Sales Service Management ensures efficient handling of after-sales support, service requests, and customer issues. It helps track warranties, schedule maintenance, and improve customer satisfaction through timely resolutions.
Seamless after-sales support with smart service tracking in Xtreem ERP.
Manage service requests, warranties, and customer support efficiently with automated workflows and real-time updates to boost satisfaction and retention.
Track service history, assign technicians, and ensure timely maintenance or repairs. Strengthen customer trust through consistent, data-driven service delivery.
SSM Features
Sales Service Management in Xtreem ERP includes service request tracking, warranty management, and technician assignment. It ensures timely responses, organized service history, and improved customer satisfaction.
Service Request Management
This module helps you log, categorize, and manage customer service complaints or requests in a structured and timely manner. Tickets can be auto-assigned based on product type, customer priority, or service level agreements (SLAs). The system keeps all teams aligned with real-time ticket statuses and notifications, reducing turnaround time and boosting customer satisfaction.
Core Features:
Centralized service ticket dashboard
Auto-prioritization and SLA monitoring
Status notifications (Received, Assigned, In-Progress, Resolved)
Customer and technician communication threads
Warranty & AMC (Annual Maintenance Contract) Tracking
Keep track of product warranties and service contracts with automated alerts before expiry. This ensures preventive maintenance and timely support for eligible customers. Integration with sales and inventory modules provides seamless validation of warranty claims and AMC coverage.
Core Features:
Warranty validation against product serial or invoice
AMC setup with multi-level billing cycles
Contract expiration alerts and auto-renewal options
Service coverage and limitation management
Technician Assignment & Scheduling
Assign tasks to technicians based on skill, workload, and proximity using intelligent scheduling tools. Field service teams can update task progress from mobile devices in real time, ensuring accurate job tracking and resource planning.
Core Features:
Technician profiling with skill matrix
Calendar-based scheduling & drag-drop assignment
Real-time mobile updates from field staff
Task completion reports with time logs
Service History & Logs
Maintain a complete log of all services rendered to a customer or for a product, including previous complaints, actions taken, parts replaced, and technician remarks. This aids in identifying recurring issues, reducing repeat visits, and improving customer trust.
Core Features:
Detailed service history by product/customer
Technician notes and visual documentation (photos/files)
Service timeline tracking
Integration with product lifecycle history
Customer Communication & Feedback
Keep customers informed at every stage of the service process — from ticket creation to completion. After service is completed, the system automatically collects customer feedback, which helps in evaluating service performance and customer satisfaction levels.
Core Features:
SMS/email notifications at each service stage
Feedback rating system and comment capture
Communication logs and service follow-ups
Customer satisfaction (CSAT) tracking dashboard
Spare Parts & Inventory Integration
nsure availability of required parts during service operations through real-time integration with inventory. The system reserves parts for assigned jobs, tracks consumption, and triggers reorders when stock is low — reducing delays and ensuring first-time fix success.
Core Features:
Spare parts requisition linked with service tickets
Technician-specific inventory assignment
Auto-deduct stock on service completion
Low stock alerts and reorder triggers
Analytics & Reporting
Get a 360-degree view of after-sales operations with built-in analytics and customizable reports. Management can track service costs, technician performance, SLA compliance, and recurring issues to continuously improve efficiency and customer experience.
Core Features:
SLA breach tracking and resolution time analysis
Technician workload vs. performance metrics
Root cause analysis for repeat complaints
Service cost, revenue, and profitability reports
Our Respected Clients
Benefits of Xtreem ERP
XTREEM ERP frequently offer industry-specific modules that can increase efficiencies and compliance for a given industry’s needs., keeping all data in one place, and improving collaborations across your organization. The best ERP software will boost productivity, cuts costs, and helps you make better decisions. With XTREEM ERP system, your business can achieve its goals and drive sustainable growth.
- Centralized Data Management
- Working Process Automation
- Efficiency and Productivity
- Reduced Operational Costs
- Regulatory Compliance
- Real-time Reporting
- Scalability and Risk Management
- Mobility and Flexibility
FAQ
What Is an ERP and How Does It Work?
An organisation has several operations and processes running in sync with one another. ERP or Enterprise Resource Planning is a software with an innovative approach with a key to effectively managing all operations in an industry.
An ERP software basically functions by focussing on key areas of an organisation, i.e. finance, sales, human resources, or logistics. The data from all the departments is then compiled onto one location which becomes easily accessible as and when the need arises.
What does ERP software do?
Is Xtreem an ERP system?
Why ERP application is Important for Business?
How Does an ERP software Work?
ERP system is a software which works by centralising the data. The system collects data from different domains of business, and then puts it onto a central location where user can access it. Thus, enabling a free flow of data.